Frequently Asked Questions
What types of documents do you edit?
If you can write it, we can edit it! The following list is just a sample of the range of documents we have successfully proofread and edited in the past: novels, non-fiction books, undergraduate essays, PhD dissertations, business memos, personal letters, web pages, master's theses, blogs, PowerPoint presentations, and poetry anthologies.
How quickly will my document be returned to me?
This depends on two factors: the length of your document and the timeframe you select when you place your order (standard, expedited, or rush). We understand the importance of meeting deadlines. If you are under pressure to submit your document as soon as possible, please contact us and we will do our best to accommodate you.
What happens if I’m not happy with my edit or if my edit is late?
At TotalEditors, we are so confident in our professional editors that we guarantee your satisfaction! Should you be dissatisfied with any aspect of your project, we will provide you with a timely reedit of your document at no additional charge to you. Although we pride ourselves on our punctuality and reliability, should you receive your document after the deadline you selected, payment for your order will be 100% refunded.
Can I cancel an editing order?
We allow cancellation of editing orders no later than one 20th of the deadline (up to a maximum of 24 hours for deadlines over 3 weeks). If a cancellation is requested, we will contact the editor, and the order will be cancelled if the editor has not begun work on the document; however, please note that we require payment for all editing performed before the cancellation request reaches the editor.
How much does the editing service cost?
TotalEditors uses a very simple formula to calculate the fee charged for editing services. We take into account the length of your document, the level of editing you select, the timeframe in which you wish to receive your edited version, and whether English is your native language.
If my writing is published, am I required to list TotalEditors as my editor?
While we always appreciate credit and thanks for our services, this is not a requirement. As the author of your document, you decide whether to acknowledge TotalEditors as a contributor to your work.
When do I pay?
At TotalEditors, your document will not be edited until our administrators have received payment for the requested services. Should you have a larger project and wish to discuss paying in installments, contact us and we will do our best to accommodate you.
How do I calculate my word count?
If you are using MS Word, please click here for detailed instructions on how to obtain an accurate word count for your document.
Do you work weekends?
At TotalEditors, our offices are open 24 hours a day, 365 days a year. Submit your document on Saturday morning and have it back as early as Saturday night… guaranteed!
May I choose my editor?
Over the years, we have found that writers develop a certain affinity for their editors and often request the services of a particular editor time and again. When one of our expert editors wows you with their amazing work, we encourage you to request him/her so that you may continue to receive the high standard of work you have become accustomed to.
In what currency are your prices quoted?
At TotalEditors, all prices are quoted in USD. However, please contact us if you wish to pay using a different currency and we will send you a personalized and detailed electronic invoice through PayPal.
What do I get when I submit a sample? Is there a minimum order size?
We at TotalEditors encourage you to take advantage of our free sample service. We understand that professional editing services are not cheap and that savvy writers shop around to get the most bang for their buck. Please take note that manuscript samples are in the 1,000- to 2,000-word range (at the editor’s discretion), while authors of shorter documents (i.e., ad copy, essays, resumes, etc.) will typically receive a sample of up to 15% of their document. So, for example, if you submit a 5,000-word essay, your sample will be a maximum of 750 words in length.
Do you provide services to international clients?
Absolutely! Over the years, we have provided our services to clients from every continent (except Antarctica, so far) and almost every country. We can arrange invoices in your local currency, with the rarest of exceptions. Contact us to inquire about foreign currency quotes and payment.
What discounts do you offer?
At TotalEditors, we understand that professional editing services can be expensive. That’s why we offer progressively larger discounts depending on the length of your document. For example, if your document is over 25,000 words, you will receive an 8% discount. At standard editing/turnaround time prices, that equates to a savings of over $30. Authors of very lengthy manuscripts (e.g., 100,000 words and over) will receive an even greater savings of 25%. Again, at standard editing/turnaround time prices, that equates to a savings of over $400!
How can I know that my document will be kept confidential?
We understand that some clients may wish to legally ensure absolute discretion when submitting their work. Naturally, we guarantee that your document will only be seen by an editor who has signed a non-disclosure agreement with TotalEditors. Furthermore, should you wish, we can provide a basic non-disclosure agreement, signed and dated by your selected editor. Click on the security logo on our homepage for a detailed, up-to-date, third-party confirmation of the security of our website.
What methods of payment can I use at TotalEditors?
We accept all major credit cards. All of our transactions take place anonymously through the PayPal servers; you can use this payment system with ease and complete peace of mind.